FAQs

1. What is Japandi Style?

Japandi Style is a design aesthetic that combines elements of Japanese minimalism with Scandinavian simplicity. It emphasizes clean lines, natural materials, and a harmonious blend of functionality and beauty. At Japandi Style, we curate a collection of furniture, decor, and lighting that embodies this serene and timeless aesthetic.

2. Where do you source your products?

We work closely with trusted suppliers and artisans who share our commitment to quality craftsmanship and sustainable practices. Our products are sourced from around the world, with a focus on authenticity, durability, and eco-friendliness.

3. How can I contact customer service?

If you have any questions, concerns, or feedback, our dedicated customer service team is here to assist you. You can reach us via contact us page. We strive to respond to all inquiries promptly and provide personalized assistance to ensure your satisfaction.

4. Do you offer customization options for furniture and decor?

While we currently do not offer customization options for our products, we are always exploring ways to expand our offerings to meet the diverse needs of our customers. If you have specific requirements or requests, please feel free to reach out to our customer service team, and we'll do our best to accommodate you.

5. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the convenience of secure payment processing through trusted platforms such as PayPal and Shopify Pay. Rest assured that your payment information is encrypted and protected for a safe and seamless checkout experience.

6. What is your return policy?

We want you to be completely satisfied with your purchase from Japandi Style. If for any reason you're not happy with your order, please contact us within 15 days of receiving your items to initiate a return or exchange. Please note that certain restrictions may apply, and products must be returned in their original condition and packaging.

7. Do you ship internationally?

At this time, we only ship within the contiguous United States. We do not ship to PO boxes, APO/FPO addresses, or international destinations. We apologize for any inconvenience this may cause and appreciate your understanding.

8. How can I stay updated on new arrivals and promotions?

To stay informed about the latest product releases, promotions, and design inspiration, we invite you to join our mailing list and follow us on social media. You can subscribe to our newsletter at the bottom of our website and connect with us on platforms such as Instagram, Facebook, and Pinterest.

9. Are your products eco-friendly and sustainable?

We are committed to promoting sustainability and environmental responsibility in everything we do. Many of our products are made from natural and eco-friendly materials, and we prioritize working with suppliers who share our values. Additionally, we strive to minimize waste and reduce our carbon footprint throughout the supply chain.

10. How do I care for my Japandi Style products?

To ensure the longevity and beauty of your Japandi Style furniture and decor, regular dusting and gentle cleaning with a soft cloth or mild soap are sufficient for most pieces. Avoid harsh chemicals and abrasive cleaners, and protect your furniture from direct sunlight and excessive moisture.